Strategy and implementation
Translate customer and operational processes into a CRM configuration.
- Process discovery and platform requirements
- Sales pipeline and lead management
- Account and relationship management
CRM & ERP / CRM Solutions
CRM Solutions
CRM strategy, implementation and improvement for sales pipelines, customer relationships and service delivery.
Discuss this service
Stronger relationships. Connected teams.
Stronger relationships. Connected teams.Your goals.
Your goals.
A practical approach.
Organise customer information, follow-ups and service activity around a shared process. We can discuss Salesforce, HubSpot, Zoho, Pipedrive or a tailored solution according to your requirements and existing systems.
We define the scope, responsibilities, tools, review points and delivery requirements with you before starting. Your priorities shape the plan and the work we deliver.
WHAT WE HANDLEThe detail behind
The detail behind
dependable support.
A clear scope makes a better partnership. We shape these activities around your actual workload.
Service and automation
Connect customer activity with the work needed to deliver a service.
- Service delivery and fault ticket management
- Automated workflows and follow-ups
- Integration with existing business systems
Reporting and adoption
Help teams use the system and understand their activity.
- Live reporting and forecasting
- Customer retention and activity reporting
- Training, support and continuous improvement
A CONNECTED DELIVERY APPROACHThe right skills.
The right skills.
A team that connects.
We agree the skills, responsibilities and delivery stages around your requirements. These are the areas we bring together for your service.
A TYPICAL WORKFLOWFrom the first request
01 02 03
From the first request
to the final handover.
Discover and scope
Review your current setup, users and goals, then agree deliverables and acceptance criteria.
Implement and review
Deliver the agreed work in reviewable stages, with feedback and approvals along the way.
Launch and improve
Validate the result, plan the handover and agree any ongoing support or optimisation.
Built for a better working day.
A defined scope
Agree the requirements, priorities and responsibilities before delivery starts.
Connected delivery
Keep the work aligned with your existing processes and relevant business systems.
A usable handover
Review the agreed deliverables together and document the next steps.
IN PRACTICE
Start with your business requirements.
CRM strategy, implementation and improvement for sales pipelines, customer relationships and service delivery. We agree the tools, dependencies, review process and delivery plan around your existing setup.
The final scope and delivery plan are agreed around your requirements.A FEW USEFUL ANSWERS
All questions ↗Before we get started.
Can this service connect with our existing setup?
We review the systems, assets and access requirements during discovery. Any integration or migration work is defined in the agreed scope.
How do you scope and price the work?
We discuss the requirements, deliverables, dependencies and ongoing support needs before preparing a proposal. Timelines and costs depend on the agreed scope.
CONNECTED SERVICES
More in CRM & ERP.
ERP Solutions Workflow & Process Automation Reporting & Analytics Sales Pipeline & Lead Management Customer Service & Ticket Management CRM Migration & Data Management Customer Retention & Lifecycle CRM ERP Finance, Invoicing & Billing ERP Inventory, Procurement & Supply Chain ERP HR & Payroll Workflows ERP Sales & Order Management Custom CRM & ERP Modules
YOUR NEXT CHAPTER STARTS HERELet's make
Let's make
good things happen.
Tell us where you need support. We'll work through the right services, scope and practical details with you.
LET'S FIND YOUR FIT
Where can we help?
Choose a service to start your conversation with our team.
A conversation built around your business.